CRM Specialist

CRM Specialist will be responsible to maximizing the efficiency of our CRM tools and analyze data to tweak multifaceted communications programs design to drive sales.
Job Descriptions
  • Supporting the Wowrack's brand awareness and lead generation effort by developing and implementing email marketing strategy triggered across customer life-cycle
  • Executing data mining requests that deliver database insights & monetization opportunities
  • Analyzing existing customer behaviors to identify opportunities to increase retention and loyalty
  • Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
  • Design, build, and refine workflows using the company platform that supports internal and external digital campaigns and ongoing requests from the business
  • Customizing and pulling marketing reports from the CRM and analyzing them to determine the customer trends the business should respond to
  • Bachelor degree in any major
  • 2+ years of experience in managing CRM software (Zoho CRM is preferred)
  • Able to collect, analyze, and visualize CRM data and customer journeys
  • Proven experience in developing and implementing customer strategies and excellent knowledge of customer database systems
  • Comfortable with writing, speaking, and presenting in English
  • Exceptional quantitative/analytical skills and ability to relate results to business objectives
  • Proficient project management skills
  • Experience in B2B businesses is a plus
  • Willing to relocate to Surabaya

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