Available Jobs
CRM Specialist
Default
CRM Specialist will be responsible to maximizing the efficiency of our CRM tools and analyze data to tweak multifaceted communications programs design to drive sales.
Job Descriptions
- Supporting the Wowrack's brand awareness and lead generation effort by developing and implementing email marketing strategy triggered across customer life-cycle
- Executing data mining requests that deliver database insights & monetization opportunities
- Analyzing existing customer behaviors to identify opportunities to increase retention and loyalty
- Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
- Design, build, and refine workflows using the company platform that supports internal and external digital campaigns and ongoing requests from the business
- Customizing and pulling marketing reports from the CRM and analyzing them to determine the customer trends the business should respond to
Qualification
- Bachelor degree in any major
- 2+ years of experience in managing CRM software (Zoho CRM is preferred)
- Able to collect, analyze, and visualize CRM data and customer journeys
- Proven experience in developing and implementing customer strategies and excellent knowledge of customer database systems
- Comfortable with writing, speaking, and presenting in English
- Exceptional quantitative/analytical skills and ability to relate results to business objectives
- Proficient project management skills
- Experience in B2B businesses is a plus
- Willing to relocate to Surabaya