To manage projects that are going on with Customers directly. Manage the team who involves in the projects
Maintain the equipment and infrastructure that are available on the site, Perform devices test to check its performance and safety, Maintain reports and hands them to the concerned employees of the company.
Setting and implementing social media and communication campaigns to align with marketing strategies Providing engaging text, image and video content for social media accounts Responding to comments and customer queries in a timely manner
Assist in overseeing trouble ticket queues and resolve issues that our Tier1 support team is unable to resolve.