Junior System Backup Administrator will help Internal Project Team
Provides direction to the Customer Service team by assigning, directing and reviewing work of staff. Supervisory duties include training, writing, conducting performance review, and assisting the customer service staffs in their day to day activities. Incumbents provide coaching and guidance to representatives. Duties also include resolving escalated customer complaints and disputes and handle difficult customer issues.
Review the customer service and engineer staffs Productivity and Quality to always in the highest standards of customer service and maintaining these standards by continuous evaluation of Customer Service and Engineer performance during giving resolution to customer. Help Support Manager and Customer Service Manager identify malfunctions and to improve customer service.
Giving administration support to produce Productivity and Quality report and Customer Survey Report
Act as the frontline of the company and ensure deliver Excellence Customer Service by answering any simple inquiries that a customer may have. And provides reactive support by working closely with related department to resolve the issues.
Responsible for Copywrite, Blog Content, Whitepaper and Case Study Content, and High Value Content
gathering user requirements, designing graphic elements and building navigation components
To manage projects that are going on with Customers directly. Manage the team who involves in the projects
Though this program the company will train graduates and map positions according to their abilities as system engineer/ developer.
Assist in overseeing trouble ticket queues and resolve issues that our Tier1 support team is unable to resolve.
Monitoring network engineering performance and ensure system availability and reliability Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Performing network maintenance and system upgrades
Operate and maintain corporate and customers network (switches,routers,firewalls and loadbalancers)