Available Jobs
Support Coordinator
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Support Coordinator will be responsible for managing the operation work of engineer in a shift.
Job Descriptions
- Oversee the work of engineers in the day shift, including tier 1, tier 2, and tier 3 roles for Windows, Linux, and Network System Administration
- Ensure that ticket resolutions align with escalation procedures and meet Service Level Agreement (SLA) standards
- Create comprehensive handover documents and reports for both the previous and next shifts, ensuring a seamless transition of responsibilities
- Document various operational activities, including schedules, ticket histories, alerts, outage reports, and customer complaints
- Review the performance and evaluate the quality of service provided by engineers when dealing with customers
- Provide support and guidance to engineers when they encounter problems, have specific requests, or need updates
Qualification
- Bachelor's degree in computer science or a related field
- 3+ years of experience in the similar position
- Strong leadership abilities to effectively manage and lead the support engineering team
- Proficiency in multitasking, particularly when dealing with a dynamic support environment
- Basic knowledge of IT systems, including system engineering, Windows, Linux, and networking
- Proficient in English
- Willing to relocate to Surabaya (hybrid working set-up)
- Willing to be on-call during weekends as needed