Customer Service QA Staff

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Giving administration support to produce Productivity and Quality report and Customer Survey Report
Job Descriptions
  • Provide administration support to produce the Productivity and Quality report for Support Team (CS and engineers)
  • Provide administration support to analyze the support team quality service performance by giving comment in every samples ticket in the report
  • Provide administration support to produce the Monthly / semester/yearly Customer Survey Report
  • Working closely with customer service manager to ensure proper customer service is always being delivered
Qualification
  • 1-3 years’ experience in administration, QA, or other related field
  • D3 – S1 Accounting or any related major